Security · Continuity · Support
The Boring Answers,
On Purpose.
You’re trusting a system with the machinery of your business. Here are the questions that deserve specific answers. Everything below is how the live systems run today. Ask anything else: (318) 713-3781.
Where does my system run?
On Vercel for the app and managed Postgres (Neon or Supabase) for the data, in data centers in the United States and Canada. Your records sit in their own database. On most systems, texts, calls and incoming leads pass through one service we share across clients.
How is my data backed up?
The database host keeps the copies we restore from. How far back depends on the system: some rewind to any moment in the last 6 hours, others to a daily copy from the last 7 days. Ask and we’ll tell you yours. When we move your records in, we rebuild them from your old system’s exports and check the money against it to the penny.
Is my data encrypted?
Yes. HTTPS to the app, TLS to the database, and encrypted at rest by the database and storage providers.
Who in my business can see what?
Named logins with roles checked on the server are the standard. A yard crew login prints pull sheets and cannot open the money. A few offices still open on a shared office code while their people move to named logins.
Is there an audit trail?
On most systems that keep your books, the database refuses edits to the ledger. A correction there is a dated reversal, so the mistake and the fix both show.
What is the AI allowed to do?
The AI reads your records to answer you and to file and draft. It cannot rewrite history, it cannot spend money, and its outbound messages wait for a human tap where the business calls for it. AI requests go through the Anthropic, OpenAI and Google APIs. At a bail office the AI never touches a collect call from the jail. Those ring a person, and the rule is printed on the screen.
Who writes the code?
AI writes most of it. A second pass reviews it. Most changes are checked by using the app the way you would, on a phone and on a desk.
What happens when something breaks?
Text or call (318) 713-3781. A person who knows your system answers. A break goes to the front of the line.
What happens if Found It disappears?
Today your system runs on hosting and database accounts we run. If you own it, the Owned Software Standard lists the handover: the source, the database, the hosting, the credentials and the documentation, with the right for any developer to keep it running. On a monthly plan you use the software, and your records export anytime, at cancel too.
Who owns the accounts my system depends on?
Card processing runs on an account in your name. The money settles to your bank, less the card fees. Hosting, the database and any phone line sit on accounts we run. An owned system moves to yours at handover.
What do you refuse to build?
Tax returns and payroll tax filings, permanently. A crew pay sheet stops at what each person earned.